pragmatik play Casino & Sportsbook Data Care

This page describes what we collect when you use pragmatik play and how we keep that data protected. We collect personal information during account registration and identity verification, payment details for deposits and withdrawals, and activity logs from your sessions on pragmatik play. Our policy explains how we store this data, who has access to it, and your rights under data-protection law.

We are transparent about our data practices. We do not sell your information to third parties for marketing. We share data only with payment processors, banking partners, and government authorities when required by law to prevent fraud or comply with anti-money-laundering regulations.

If you have questions about data we hold on pragmatik play, how long we keep it, or your rights to access or delete it, contact our Data Protection Officer at [email protected].

What Data We Collect on pragmatik play

Account and identity information

When you open an account on pragmatik play, we collect your full legal name, date of birth, email address, phone number, government ID number (such as KTP, SIM, or passport), and residential address. We request a copy of your government ID and a utility bill or bank statement showing your address. This information is used to verify your identity (KYC), prevent fraud, and comply with anti-money-laundering laws.

Payment information on pragmatik play

We collect payment details when you deposit or withdraw funds on pragmatik play. If you use DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, we receive transaction confirmation from the payment provider; we do not store your wallet credentials. If you use bank transfer through mobile banking, local payment, online payment, or e-wallet, we store the account name and number you provide. All payment data is encrypted and stored securely.

Account data

Name, date of birth, ID number, address, email, phone collected during signup on pragmatik play

Payment data

Bank account or e-wallet details used for deposits and withdrawals on pragmatik play

Session data

Game selections, bet amounts, win/loss outcomes, and timestamps logged on pragmatik play

Device data

Your IP address, browser type, and device model recorded on pragmatik play for security and debugging

Session and activity logs

We log every action you take on pragmatik play: which games you play, your bet amounts, outcomes, deposits, withdrawals, login times, and password resets. We use these logs to detect fraudulent activity, resolve disputes, and provide you with a complete account history. Your complete transaction ledger is always available in your pragmatik play account dashboard under "Account History."

Device and technical data

When you access pragmatik play, our servers automatically record your IP address, browser type, operating system, and device model. This data helps us diagnose technical issues, prevent unauthorized access, and detect abuse. We do not use this data for profiling or marketing.

Our Data Protection Practices on pragmatik play

How we store and protect your data on pragmatik play

All personal data on pragmatik play is encrypted using TLS 1.3 protocols in transit and AES-256 encryption at rest. Our servers are located in data centres with strict physical access controls and 24/7 monitoring. We perform regular security audits and penetration testing. Staff access to personal data is restricted to authorized compliance and support personnel only, and all access is logged and auditable.

Our servers may sit outside your jurisdiction of residence. By using pragmatik play, you consent to your data being transferred to and stored in regions where we operate. We maintain the same level of data protection regardless of server location.

How long we keep your data on pragmatik play

We keep your account and transaction data on pragmatik play as long as your account is active. After you close your account, we retain personal data for seven years to comply with anti-money-laundering and financial record-keeping regulations. After seven years, we delete personal data unless we are required by law to retain it longer. Your complete deposit and withdrawal history remains available in your account during the retention period if you reactivate.

Who we share your data with on pragmatik play

We share data on pragmatik play only when necessary and only with entities that have legitimate reasons to access it:

• Payment processors: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet providers, and your bank (mobile banking, local payment, online payment, e-wallet) to process deposits and withdrawals.
• Fraud-prevention services: Third-party vendors that help us detect suspicious activity and money laundering.
• Government authorities: Law enforcement and regulatory bodies when required by legal process or to prevent illegal activity.
• Our service providers: Cloud hosting, customer support, and analytics platforms that process data only on our behalf and under strict confidentiality agreements.

We do not sell or rent your data to marketing companies, data brokers, or advertisers. We do not share your session history or betting patterns with third parties for any commercial purpose.

Your rights regarding data on pragmatik play

You have the right to request access to all personal data we hold on pragmatik play. Submit a request to [email protected], and we will provide a complete copy of your data within 30 days. You also have the right to request correction of inaccurate information, such as a misspelled name or outdated address. Request corrections through your pragmatik play account settings or by contacting our Data Protection Officer.

You have the right to request deletion of your data on pragmatik play, subject to legal restrictions. If you ask to delete your data, we will remove non-essential information (such as marketing preferences) immediately. However, we are required by law to retain transaction records and identity verification documents for seven years for anti-money-laundering compliance. You can close your pragmatik play account at any time; closing the account does not delete retained data, but it stops new data collection.

Cookies and tracking on pragmatik play

We use functional cookies on pragmatik play to maintain your login session and remember your preferences (such as language settings). We do not use tracking cookies, third-party cookies, or cookies that follow you across other websites. We do not place any analytics or advertising pixels on pragmatik play.

Our mobile app on pragmatik play does not use cookies at all; login sessions are managed through secure tokens instead. If you disable cookies in your browser, you can still access pragmatik play, but you may need to log in more frequently.

Data breach notification on pragmatik play

If we discover that your personal data on pragmatik play has been compromised due to a security breach, we will notify you within 72 hours via email and SMS. We will inform you of what data was affected, the date of the breach, and the steps we took to secure your account and data. In the event of a breach, we will also notify relevant government authorities as required by data-protection law. We maintain cyber-insurance to cover costs of breach notification and remediation on pragmatik play.

Contact Our Data Protection Team

Our Data Protection Officer oversees all data practices on pragmatik play. If you have questions about your data, want to exercise your rights, or have a privacy concern, contact:

Email: [email protected]
Response time: We aim to respond to all data subject requests within 30 days.

This privacy policy was last updated in January 2025. We may update this policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes via email to the address on file on your pragmatik play account.